CMV Group Privacy Policy

Effective 16 September 2026

1.    INTRODUCTION

This Privacy Policy (“Policy”) sets out how Commercial Motor Vehicles Pty Ltd trading as CMV Group (“CMV”) (ABN 84 007 874 142) ("CMV, we, us, our") collects, holds, uses, stores, secures, discloses and disposes of your personal information.  By providing your personal information to us, you agree to us collecting, holding, using and handling your personal information in accordance with this Policy. 

This Policy (as updated from time to time) will be made available on our website.  A printed copy of this Policy may also be requested by contacting us at the details shown in Section 11 (“Contact Us”) below.  

2.    KEY DEFINITIONS 

Australian Privacy Principles or APPs – means the Australian Privacy Principles contained in Schedule 1 to the Privacy Act (as amended from time to time).

OAIC – means the Office of the Australian Information Commissioner.

Personal Information – means information or an opinion about an identified individual, or an individual who is reasonably identifiable:

• whether the information is true or not; and
• whether the information or opinion is recorded in a material form or not,
  or as otherwise defined in the Privacy Act.

Policy – means this Privacy Policy (as updated or varied from time to time).

Privacy Act – means the Privacy Act 1988 (Cth) (as amended from time to time).

Privacy Regulation – means the Privacy Regulation 2013 (Cth) (as amended from time to time).

3.    COLLECTION OF PERSONAL INFORMATION

3.1    What personal information do we collect and hold? 

The types of personal information that we may collect and hold include but are not limited to:

• name;
• signature;
• address(es);
• gender;
• contact details (e.g. telephone and mobile numbers and email address);
• date of birth;
•  credit card or bank account details;
• employment details;
• occupation;
• documents relevant to proof of identity (e.g. Drivers Licence Number and Drivers Licence State);
• Australian Business Number;
• photographic image(s), video(s) (including CCTV footage) and/or recording(s) of voices, to the extent CMV may lawfully record these;
• other kinds of personal information as permitted or required by law or by order or a court or tribunal; and
• other personal information notified or requested at the time of collection.
   

Most personal information we collect from you is solicited information. This means we have intentionally collected it from you. 

Sometimes we receive unsolicited personal information, which is personal information we receive that we have taken no active steps to collect (for example, a job application when no job vacancy is advertised, misdirected emails or extra information provided beyond what was asked for). If this occurs, we will determine if such information may be held by us in accordance with this Policy. If we determine that we are unable to hold such information, we will destroy or de-identify such information in accordance with the APPs. 

4.    HOW DO WE COLLECT AND HOLD PERSONAL INFORMATION?

4.1    Personal information

We collect personal information in a number of ways, including but not limited to:

• directly from you, such as:
  • when you fill out application forms or provide us with other documents;
  • when you speak to us in person or by telephone and we make a note of your information;
  • by email;
  • from our website, including website cookies;
  • from other digital and electronic communications (for example, SMS or social media); and
  • when you fill out entry forms for any competitions, promotions or prizes that we may run from time to time;
• from people you authorise us to contact;
• from people acting on your behalf; and
• from third parties (where permitted by law).
   

We may also collect personal information through video or CCTV surveillance.

We collect personal information only by lawful and fair means and only where it is reasonably necessary for us to carry out our business.  

You have the right to refuse to provide us with personal information, or for us to obtain your personal information through other means.  However, this may result in us being unable to provide you with the goods or services (or both) that you request, communicate with you or respond to your queries. 

In some instances, you may deal with us on an anonymous basis or by using a pseudonym (alias). For example, you can do this if you wish to discuss the features of a product we sell.  However, this may restrict or limit the goods or services (or both) that we can provide you with.  For example, if you request a quote for a product we sell, it may be necessary for us to collect personal information to prepare and finalise a quote.

5.    USE AND DISCLOSURE OF PERSONAL INFORMATION

We collect, hold, use and disclose your personal information (and, as applicable, credit-related personal information) for the primary purpose for which it was collected.  By way of example, we may collect, hold, use and disclose personal information to (without limitation):

• provide you with goods or services or both;
• verify your identity;
• administer and manage the goods and services we provide to you, charge and bill you for them and collect any amount you may owe us;
• consider whether to provide you, or an individual or entity associated with you, with credit (with respect to credit-related personal information);
• consider whether to accept you as a guarantor (with respect to credit-related personal information);
• conduct marketing activities and competitions and provide you with promotional material;
• identify and tell you about goods or services that we think may be of interest to you;
• communicate with you and respond to your enquiries;
• manage our business processes, functions and activities;
• protect the security of and manage access to our premises, assets and systems, protect or defend our rights and property, protect against legal liability, or protect the personal safety of our employees, customers or members of the public;
• fulfill our legal and regulatory obligations;
• recruit and screen potential candidates for employment; or
• other purposes notified at the time of collection.
   

We may also use or disclose personal information for another purpose than the primary purpose for which it was collected, where:

• you consent to the use or disclosure of the personal information for another purpose;
• you would reasonably expect us to use or disclose the personal information for a related purpose;
• we are otherwise permitted to use or disclose the personal information under the Privacy Act or the APPs; 
• we are required to comply with a legal obligation, such as a subpoena, or otherwise as required or authorised by law or order of a court or tribunal; or
• where we reasonably believe that the use or disclosure is reasonably necessary for enforcement related activities by or on behalf of an enforcement body. 
   

We may combine personal information held about an individual with other information that we hold about that individual.  We do not sell, rent or lease personal information to third parties.

If you are currently receiving any type of marketing materials or communications from us and wish to be removed from one or more of these services, you may withdraw your consent to receive those materials or communications at any time by following opt-out instructions provided in electronic communications from us or indicating which messages you no longer wish to receive by writing to: cmv@cmv.com.au (Attention: Head of Marketing).

If you do not provide us with personal information, we may not be able to consider your request, provide products or services to you or perform warranty obligations.

6.    STORAGE AND SECURITY

We take reasonable steps, including technical and organisational measures, to protect your personal information from misuse, interference or loss and from unauthorised access, use, modification or disclosure.

We have in place computer software and hardware, electronic protection and physical security measures, to protect and secure the personal information that we hold.  We store that information securely, in physical form (such as a paper file), electronic form (such as on computer databases operated either by us or our external service providers), or a combination of both.  Our employees and authorised agents are obliged to maintain the confidentiality of any such information held by us.

In the event of a data breach, we will take relevant steps in accordance with applicable legal obligations.  

We will take reasonable steps to destroy or de-identify information once we no longer require it for the purposes for which it was collected, for any secondary purpose permitted under the Privacy Act or the APPs, or as otherwise required by law or order of a court or tribunal. 

7.    WEBSITE COOKIES

We use cookies on our websites.

A cookie is a small text file placed on your computer by a web page server which may later be retrieved by a web page server.  Like most other websites, our websites use cookies to collect information about your use of those websites.

Cookies allow website operators to assign a unique identity to a computer, which can be used to associated requests made to the website by that computer.  Cookies indicate to a website that a computer has been there before and can be used to record things such as what parts of a website or other websites have been visited by that computer.

We use cookies for various purposes. A cookie is allocated to each internet browser that visits a web page belonging to us. This cookie is used:

• to allocate an identification number to your internet browser (you cannot be identified from this number);
• to determine if you have previously visited the website;
• to track and report on website and online campaign performance;
• to identify other pages or third party websites you have accessed; and
• for security purposes.
   

We also use cookies to personalise your web browsing experience, including your access to services that we provide on our websites.

Our websites may use flash cookies for the purpose of fraud detection and investigation.  These cookies are not used for marketing or tracking of individuals.

If cookies are of concern, they can be turned off from your computer.

If you do configure your computer so that you do not receive cookies, some of the functionality of our websites may not be available.

Our websites may from time to time contain links to other sites that are controlled by third parties. Individuals should consult the privacy policies for those other sites.  Please be aware that we do not accept responsibility for any collection or use of personal information by websites other than our own websites. 

8.    ARTIFICIAL INTELLIGENCE AND AUTOMATED DECISIONS 

We use artificial intelligence products where they provide efficiencies and/or other advantages. Where we decide to use artificial intelligence products, we will comply with applicable laws and regulations.

We do not currently use personal information about any individual in any solely or partially automated processes involving decisions which would significantly affect the rights and interests of any individual.

9.    ACCESS AND CORRECTION

9.1    Personal information

We take reasonable steps to ensure that all personal information collected, used and disclosed by us is accurate, complete, up to date, relevant and not misleading. 

You have the right to access, or make a request to correct, your personal information.  

• If we hold personal information about you, we must, on your request, give you access to the personal information.  Exceptions include where:
• giving access would pose a serious threat to the life, health or safety of any individual, or to public health or public safety;
• giving access would have an unreasonable impact on the privacy of other / another individual(s);
• the request for access is frivolous or vexatious;
• the personal information relates to existing or anticipated legal proceedings between us and you and would not be accessible by the process of discovery in those legal proceedings;
• giving access would reveal our intentions in relation to negotiations with you in such a way as to prejudice those negotiations;
• giving access would be unlawful;
• denying you access is required or authorised by or under an Australian law or order of a court or tribunal;
• we have reason to suspect that unlawful activity or misconduct of a serious nature that relates to our functions or activities has been, is being or may be engaged in, and giving access would be likely to prejudice the taking of appropriate action in relation to that matter;
• giving access would be likely to prejudice one or more enforcement related activities conducted by or on behalf of an enforcement body; or
• giving access would reveal evaluative information generated by us in connection with a commercially sensitive decision-making process.
   

You may request access to your personal information, or make a request to correct your personal information held by us by submitting a request to the contact details shown in Section 11 (“Contact Us”) below.  We will require proof of identification before providing you with, or correcting, the requested information. 

We reserve the right to charge you a reasonable fee for providing access to your personal information.  However, we will not charge you for making an application for access to, or to correct, personal information.

We will respond to a request to access or correct your personal information within 30 days or, if longer, as soon as reasonably practicable.  If the request is refused, we will, within a reasonable timeframe, notify you in writing of the reasons for that refusal and mechanisms available to complain about the refusal.  If we need more time to resolve your request we will notify you as to the delay and the reasons for it and seek your written agreement to a longer period.

We will take reasonable steps to correct personal information held about you to ensure that it is accurate, up to date, correct, relevant and not misleading, where requested by you.  We will also do so where we are otherwise satisfied, having regard to a purpose for which the personal information is held, that the information is inaccurate, out of date, incomplete, irrelevant or misleading.  

10.    QUERIES OR COMPLAINTS

If you have any queries, feedback or complaints about this Policy, the Privacy Act or the APPs, please contact us at the details shown in Section 11 (“Contact Us”) below, specifying the nature of your complaint.

If we are unable to resolve the complaint or we have not resolved it to your satisfaction, you may contact the OAIC at the details shown further below.

If we are unable to resolve the complaint, or have not resolved it to your satisfaction, you may contact the OAIC:

Telephone:      1300 363 992
Post:                 GPO Box 5288, Sydney NSW 2001 
Website:           https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us 

11.    CONTACT US

For the purpose of this Policy, you may contact us at: 

To:                 Executive General Manager - Legal
Phone:         (08) 8238 5566
Email:           cmv@cmv.com.au
Post:             GPO Box 2238, Adelaide SA 5001

12.    CHANGES TO THIS POLICY

This Policy is reviewed periodically and may be amended at any time.  It was last updated on 16 September 2026.